Frequent Questions

If you still need help, simply scroll down to contact us privately

A: Currently you can use Publer for the Facebook Pages & Groups, your Twitter accounts, Google My Business locations and the LinkedIn Profile & Companies you manage. We're constantly working on supporting more social networks.

P.S. You cannot use Publer for Facebook Groups you're not an admin of as Facebook does not allow 3rd party apps to post to Groups on behalf of the members.

A: We have everything ready (code-wise) for Instagram! We're simply waiting on Facebook to make the new Instagram API available to everyone.

It's currently in closed beta and unfortunately there's no ETA. As soon as that happens, Publer for Instagram will be available.

A: This is a known Facebook bug and it happens when you create or have been assigned to a new Page.

Go to https://www.facebook.com/settings?tab=business_tools and search for Publer. Click on it once it shows up and at the bottom of the popup click "Remove business integration". This will simply disconnect your Facebook account from Publer. It won't remove your already published posts, unless you specify so.

Now go back to Publer and try to add the missing Page(s). You will be asked to give us the same permissions you did the first time.

This will basically reconnect Publer with your Facebook. Make sure you reauthenticate the rest of the Facebook accounts that you had previously added to Publer, if any.

A: Once you have selected at least one Facebook account on the right, below the composer you will see a bunch of buttons. The first one is the Media Options button. This is the one you need.

There you will be able to select an existing album other from the Timeline photos, or create a new one altogether. It also gives you the option to watermark your photos with your own logo.

While we're working on a comprehensive tutorial, take look at the following screencast.

A: Did you purchase the right plan? Keep in mind that only the highest paid plan (Publer Aurum) lets you schedule Multi-Photo posts / Photo Albums and Videos.

If you did purchase Publer Argentum instead, simply cancel your current subscription and purchase the right plan. We will instantly refund you your first payment. If this isn't your case, contact us below and we will help you.

A: Facebook must have changed something on their side that is making recent uploaded photos go to the beginning of the album instead of at the end. This recently started happening and at the moment there's not that much we can do.

Hopefully they're working on something and will eventually fix it, or at least give 3rd party apps the option to choose whether the photos should go at the beginning or at the end of the albums.

A: We currently don't have an Android / iOS app yet, but we're planning to do so in a few months. Meanwhile you can access Publer using your favorite browser on your phone, tablet or PC as it is optimized for any device.

A: Google Drive doesn't serve photos & videos directly and that's why their shareable link doesn't work with Publer. Luckily, there's a workaround, as long as the photos & videos are under 100MB.

All you need to do is replace the "open" with "uc" in the shareable link.

For example:

https://drive.google.com/open?id=0B_Qp12Ep3vy3UzJJdm1LMVBfcHc

should be

https://drive.google.com/uc?id=0B_Qp12Ep3vy3UzJJdm1LMVBfcHc

Alternatively you can also use this online tool to generate the direct link that Publer needs.

STILL NEED HELP?

Ask anything or even pop in just to say hello. Don't forget to follow Publer on Facebook

Headquarters



Publer is created by Kalemi Code_

Rr. Sami Frasheri
Pallati 39. Kati 2. Apt 6
Tirana 1019
Albania